I just had to go back to my September post from this year regarding HP/ Hewlitt-Packard. I can only hope that Gingy, the wonderful woman in Executive Customer Relations Office, or whatever they called it, because it certainly isn't customer service or proper customer relations to 1) not read and comprehend a one page letter sent to the CEO of the company before calling the writer and 2) hanging up on the customer that Gingy herself called when the customer had to read Gingy the letter a THIRD time because she just couldn't wrap her little head around the three problems set forth in the letter, acknowledges her role in HP's status.
So Gingy, I hope you take some pride in knowing that you were part of the reason your former boss received this "honor" and why HP's stock is so low: "general negligence towards customers" is certainly a label I would apply to your treatment of me.
For the full story, check out the link. http://finance.yahoo.com/blogs/daily-ticker/worst-ceos-2011-netflix-reed-hastings-tops-tuck-161015122.html
And, as for Tuck, a shout out to my Alma mater: Go Big Green!
Finally, as for my computer, my Sony Vaio is doing just wonderfully, thanks for asking HP's Gingy! I know I'm laughing, but she may not be. ;-)
Tuesday, December 13, 2011
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